World Franchise Centre



“Leading convenience store concept running 224 stores in the UAE”

Country of Origin:


Operational/Signed (Outlets)

  • UAE - (224)
  • Saudi Arabia - (2)
  • Bahrain - (2)


  • UAE
  • Kuwait
  • Qatar
  • Saudi Arabia
  • Oman

  • 100 % Dubai Government owned
  • 224 locations
  • Defined protected territory per store
  • Serving 72 million consumers yearly through 5500 employees
  • Control of Supply Management
  • Scalability of model including kiosks
  • Options to run the ZOOM Market, ZOOM Mart, or ZOOM , reflecting the supermarket, grocery, and convenience store concepts respectively, depending on the location requirements.
  • Complement the store with a Pronto, an in built fresh coffee, bakery & food offer.
  • State of art IT system
  • 24 hours deliveries
  • Wide range of products to satisfy different consumer tastes
  • Loyalty and reward programs
  • Band associated with social causes
  • Private label producted Bel Hana and the Everyday Company
  • Imported products
  • Services such as laundry, money transfer, utility payments, event tickets, telecom top ups, salik services, visa gift card, nol (metro cards among others.
  • In 2014, ZOOM was approved to operate groceries under its own brand, rather than the standard unified Baqala brand in Abu Dhabi.
  • The convenience store operator at Burj Khalifa , Dubai - the tallest structure in the world since 2015
  • The convenience store operator in Cayan Tower, Dubai, the tallest twisted tower in the world since 2016.
  • UAE superband awards, 2012,2013,2014,2015,2016
  • Most Admired Retailer of the Year - Food and Grocery - Retail Middle East Awards 2012,2014

* Locations based in the UAE

Training & Support

  • Location Selection Assistance
  • Financial Projections Assistance
  • Conceptual layout & Plan O Gram Designs
  • Construction Specifications
  • Supplier recommendations
  • Marketing support
  • Permanent operations support
  • Class room and on the job training.
  • Monthly P&L

Post opening, an operations field support member and/or Group will visit the franchisee on preset schedule for field support by:

  • Operational support
  • Marketing support
  • Auditing
  • Internal Support
  • Overall program supervision

Unique Business Proposition

  • Partnering with a Dubai government entity
  • 224 operational sites
  • Assistance with location hunting
  • Estimated site financial feasibility
  • IT systems connected to head office, where franchisee enjoys daily access to store operations
  • Monthly financial reports
  • Supply management
  • Wide range of products including imports, private owned labels, organics, laundry, bill payment, money transafer, and more
  • Loyalty and reward programs
  • Dedicated customer complaint systems

Investor Profile
The franchise partner candidate should have:

  • Solid business background
  • Ability to hire and manage a team of staff
  • Ability to analyse customer feedback and store reports provided by franchisor
  • The candidate should have funds of atleast AED 1 million Dirhams

International Licence Fee: Upon Application






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