World Franchise Centre



“Leading convenience store concept running 224 stores in the UAE”

Country of Origin:


Operational/Signed (Outlets)

  • UAE - (224)
  • Saudi Arabia - (2)
  • Bahrain - (2)


  • Kuwait
  • Qatar
  • Saudi Arabia
  • Oman

  • 100 % Dubai Government owned
  • 224 locations
  • Defined protected territory per store
  • Serving 72 million consumers yearly through 5500 employees
  • Control of Supply Management
  • Scalability of model including kiosks
  • Options to run the ZOOM Market, ZOOM Mart, or ZOOM , reflecting the supermarket, grocery, and convenience store concepts respectively, depending on the location requirements.
  • Complement the store with a Pronto, an in built fresh coffee, bakery & food offer.
  • State of art IT system
  • 24 hours deliveries
  • Wide range of products to satisfy different consumer tastes
  • Loyalty and reward programs
  • Band associated with social causes
  • Private label producted Bel Hana and the Everyday Company
  • Imported products
  • Services such as laundry, money transfer, utility payments, event tickets, telecom top ups, salik services, visa gift card, nol (metro cards among others.
  • In 2014, ZOOM was approved to operate groceries under its own brand, rather than the standard unified Baqala brand in Abu Dhabi.
  • The convenience store operator at Burj Khalifa , Dubai - the tallest structure in the world since 2015
  • The convenience store operator in Cayan Tower, Dubai, the tallest twisted tower in the world since 2016.
  • UAE superband awards, 2012,2013,2014,2015,2016
  • Most Admired Retailer of the Year - Food and Grocery - Retail Middle East Awards 2012,2014

* Locations based in the UAE

Training & Support

  • Location Selection Assistance
  • Financial Projections Assistance
  • Conceptual layout & Plan O Gram Designs
  • Construction Specifications
  • Supplier recommendations
  • Marketing support
  • Permanent operations support
  • Class room and on the job training.
  • Monthly P&L

Post opening, an operations field support member and/or Group will visit the franchisee on preset schedule for field support by:

  • Operational support
  • Marketing support
  • Auditing
  • Internal Support
  • Overall program supervision

Unique Business Proposition

  • Partnering with a Dubai government entity
  • 224 operational sites
  • Assistance with location hunting
  • Estimated site financial feasibility
  • IT systems connected to head office, where franchisee enjoys daily access to store operations
  • Monthly financial reports
  • Supply management
  • Wide range of products including imports, private owned labels, organics, laundry, bill payment, money transafer, and more
  • Loyalty and reward programs
  • Dedicated customer complaint systems

Investor Profile
The franchise partner candidate should have:

  • Solid business background
  • Ability to hire and manage a team of staff
  • Ability to analyse customer feedback and store reports provided by franchisor
  • The candidate should have funds of atleast AED 1 million Dirhams

International Licence Fee: Upon Application

PaulPaul Cairnie will be managing your enquiry.



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Disclaimer: World Franchise Associates Ltd. is a privately owned limited liability company specializing in international franchise development and advisory services.
World Franchise Associates is not an NGO or franchise association and is not affiliated in any way with the World Franchise Council.
World Franchise Associates is a member of the International Franchise Association. Member of the IFA International Committee and
Member of the Advisory Council for the Global Restaurant Leadership Conference.

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